Director of Fixed Operations

Fun Town Rv - Fort Worth, TX

Full-time - Senior

Fort Worth, TX

Motor Vehicle and Parts Dealers

About the position

The Director of Fixed Operations is responsible for overseeing and managing the Service, Parts, and Warranty departments within Fun Town RV. This role requires extensive knowledge in fixed RV operations and focuses on business process optimization, people development, and operational training to ensure profitability and high levels of customer satisfaction.

Responsibilities

• Management of all service departments to ensure profitability and efficiency.
• Ensuring high levels of customer satisfaction by maintaining quality standards in service delivery.
• Implementing and monitoring service processes to increase productivity and efficiency.
• Managing Area Managers, Service advisors, technicians, and support staff, including hiring, training, and performance evaluations.
• Supervising the parts department to ensure the availability of necessary parts and accessories.
• Coordinating with suppliers and manufacturers to manage inventory levels and orders.
• Implementing inventory control measures to minimize costs and maximize profitability.
• Ensuring the timely and accurate fulfillment of parts requests for service repairs and customer sales.
• Overseeing the administration of warranty claims to ensure compliance with manufacturer guidelines.
• Management of the Warranty managers and administrators ensuring claims are submitted and collected in a timely manner.
• Coordinating with service advisors and technicians to ensure accurate documentation and reporting of warranty-related issues.
• Handling customer inquiries and resolving warranty-related disputes to maintain customer satisfaction.
• Overseeing all A/R Management for all dealerships, including monthly reconciliation.
• Developing and managing budgets for the service, parts, and warranty departments.
• Analyzing financial reports and key performance indicators (KPIs) to identify areas for improvement.
• Implementing strategies to increase revenue and control expenses in each department.
• Ensuring exceptional customer service by addressing customer concerns and complaints promptly and effectively.
• Implementing customer feedback systems to continually improve service quality.
• Building and maintaining strong relationships with customers to drive repeat business and referrals.
• Providing ongoing training and development opportunities for service, parts, and warranty staff.
• Encouraging a culture of continuous improvement and teamwork within the departments.
• Setting performance goals and conducting regular performance reviews to ensure staff meet or exceed expectations.
• Ensuring the operation departments comply with relevant laws, regulations, and company policies.
• Maintaining a safe working environment by enforcing safety protocols and conducting regular safety inspections.
• Overseeing the planning, execution, and implementation of operational strategies, ensuring they are completed on time, within budget, and meet quality standards.

Requirements

• Bachelor's degree in Business Administration, Management, or related field or equivalent years of experience.
• Minimum of 10 years of experience in RV operations, business process optimization, and project management, with a focus on strategy development and implementation.
• Proven track record of driving cultural transformations, improving operational efficiency, and delivering results in a retail environment.
• Strong leadership and communication skills, with the ability to influence and inspire cross-functional teams.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Experience with implementing operational projects and efficiencies at an enterprise level.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Benefits

• Major Medical-Dental-Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K (profit sharing)
• Christmas Savings Plan
• Employee Discounts in Company Store