Director of Group Sales
Marriott International - Los Angeles, CA
posted 16 days ago
About the position
Functions as the leader of the property's group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property's sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.
Responsibilities
- Functions as the leader of the property's group sales effort for properties with a significant number of events over 300 peak rooms.
- Solicits, books and develops local group business.
- Recommends booking goals for sales team members.
- Develops and manages group sales revenue and operation budgets, and provides forecasting reports.
- Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.
- Assists with selling, implementation and follow-through of group sales promotions.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand.
- Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process.
- Performs other duties, as assigned, to meet business needs.
Requirements
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
- OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Nice-to-haves
- 4 year college degree.
- Demonstrated skills in supervising a team.
- Group sales experience.
Benefits
- Quarterly bonus eligibility.
- Medical, dental, vision coverage.
- Health care flexible spending account.
- Dependent care flexible spending account.
- Life insurance.
- Disability insurance.
- Accident insurance.
- Adoption expense reimbursements.
- Paid parental leave.
- Educational assistance.
- 401(k) plan.
- Stock purchase plan.
- Discounts at Marriott properties.
- Commuter benefits.
- Employee assistance plan.
- Childcare discounts.
