Director of Growth - Merchandise Services

Southern Graphic Systems - Louisville, KY

Full-time - Senior

Remote - Louisville, KY

5,001-10,000 employees

Printing and Related Support Activities

About the position

The Director of Growth for Merchandise Services at SGS & Co is a pivotal role responsible for driving new business development and ensuring a continuous pipeline of diverse projects. This position focuses on leveraging advanced print production capabilities and innovative techniques to meet market needs, while acting as a strategic liaison between potential clients and internal teams. The role requires a visionary leader who can integrate business development initiatives with operational demands to enhance client satisfaction and drive growth in North America.

Responsibilities

• Collaborate closely with other Growth Team members globally, including Directors, VPs, and the EVP of Growth.
• Serve as the Strategic New Business Leader and primary liaison between potential new clients and internal teams.
• Ensure timely and successful delivery of RFP submissions and manage credential presentations.
• Identify and respond to client needs, positioning SGS & Co as the first point of contact for new business opportunities.
• Drive the growth of SGS & Co's new business pipeline, supporting the VP of Growth.
• Champion the development and expansion of commercial print opportunities, focusing on innovative strategies for POP and POS printing.
• Sell and manage the production of sales samples and mockups for new product launches.
• Develop and market short-run print production for customized client projects.

Requirements

• Bachelor's degree in Business Administration or Sales.
• Minimum 10+ years of experience in new business, account management, and/or leadership.
• Minimum 10+ years of experience working with clients on packaging, reprographics, production print, and marketing communications.
• Proficient using Mac OS, Microsoft Word, Excel, and PPTX.
• Experience in Client Service and leading Client relationships/partnerships.
• Experience in a commercial print environment.

Nice-to-haves

• Experience in cold calling potential clients to gain an active pipeline.
• Ability to command an audience and present to large groups/clients.
• Positive, proactive attitude towards opportunities and potential problems.
• Superior written and interpersonal communication skills.

Benefits

• Remote work flexibility
• Competitive salary based on experience and location
• Opportunities for professional development