Director of Hospitality

About the position

The Cordish Companies is seeking a dedicated individual to join our team, focusing on providing exceptional customer service and operational excellence in a luxury environment. This position involves hiring, training, and mentoring a team to uphold the company's mission and brand standards. The successful candidate will develop standard operating procedures, stay updated on industry standards, and implement quality control mechanisms to ensure a well-serviced and clean facility. Responsibilities also include managing food and beverage programs, executing resident events, and providing weekly reports on events and revenue. The role requires effective communication with building management regarding operational issues and maintaining an approved budget.

Responsibilities

• Hire, train and mentor a team that will follow the company's mission and brand standard.
• Develop standard operating procedures for all required tasks.
• Stay abreast of industry standards, technology and trends.
• Create operating systems and checklists to provide a well-serviced and clean facility.
• Implement quality control mechanisms.
• Provide exceptional Customer Service by exceeding client's expectations and needs.
• Make hiring, promotion, disciplinary, and termination recommendations to direct supervisor.
• Complete thorough, daily facility inspections.
• Effectively communicate operation malfunctions promptly to building management in a timely manner.
• Develop and maintain an approved budget.
• Operate and oversee food and beverage programs.
• Execute resident events.
• Provide weekly reports detailing events and revenue.
• Other duties assigned.

Requirements

• Prior management/supervisory experience in a Luxury Resort or Luxury Residential Facility is required (2 years or more preferred).
• Must be willing to deliver the highest level of quality customer service (aggressive hospitality) to our clients.
• Strong customer service skills and being a self-starter are important.
• Strong individual and team contributor.
• Must be friendly, outgoing, and a people-person.
• Must have a passion for elevated customer service; and must be ambitious, friendly, courteous, warm, compassionate and comfortable with people of all age groups.
• Must possess strong work ethic, honesty and integrity.
• Some flexibility with the schedule is required in cases of emergency.
• Consistently exhibits leadership along with a team-oriented focus.
• Knowledge of Microsoft Office Products including Outlook, Word, Excel, and PowerPoint.
• Knowledge of general construction industry and project management software and procedures.
• Ability to conduct oneself in a professional manner to both internally and externally.
• Must be assertive, and display a sense of urgency, motivation, confidence, and a self-starter.
• Strong attention to detail, follow-up and excellent organizational skills.

Nice-to-haves

• Strong time-management skills.
• Ability to handle multiple projects and work independently.
• Cooperative team player who knows how to work well with employees, vendors, and customers alike.
• Ability to treat sensitive/confidential information with appropriate discretion.
• Strong sense of urgency, adaptability, flexibility and resourcefulness.
• Ability to function professionally under pressure, while managing multiple concurrent projects and deadlines.
• Personal tact, discretion and good judgment.
• Very well organized, can-do attitude and self-motivated.