Director of HR Operations

Self Help Services - Durham, NC

Full-time - Senior

Durham, NC

Credit Intermediation and Related Activities

About the position

The Director of Human Resources (HR) Operations is responsible for managing key functions within the People Team at Self-Help Services Corp, including Benefits, Payroll, Compensation, HR Information Systems (HRIS), and Wellness. This role involves strategic advising to executive leadership, collaboration with Talent Management and Learning & Development teams, and driving policy development and implementation. The position emphasizes technology, automation, and continuous improvement in HR processes, with a strong commitment to economic inclusion and diversity.

Responsibilities

• Lead the HR operations team across core functions: Benefits, Payroll, Compensation, HRIS, and Wellness, providing guidance to team managers.
• Serve as a strategic advisor to executive leadership, developing HR strategies aligned with organizational goals and values.
• Collaborate with Talent Management and Learning & Development teams to deliver cohesive, integrated HR solutions for staff.
• Drive policy development, implementation, and updates in alignment with legal requirements and organizational best practices.
• Identify and implement technology and automation opportunities to enhance HR processes and the employee experience.
• Manage and oversee HRIS implementations and upgrades, ensuring smooth change management and staff support.
• Champion economic inclusion initiatives by promoting supplier diversity and supporting vendors owned by women and people of color.
• Lead change management initiatives, fostering cross-functional collaboration and continuous improvement in HR operations.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field OR equivalent related experience.
• 7+ years' of progressive HR operations management experience, with expertise in benefits, compensation, HRIS, and policy development.
• PHR, SPHR, SHRM-CP, SHRM-SCP, CEBS or similar professional certifications a plus.
• Proven experience with HRIS implementation and optimizing HR processes through technology.
• Demonstrated ability to work collaboratively across functional areas, fostering a cohesive, team-oriented approach to HR services.
• Strong understanding of compliance, employment laws, and regulatory requirements.
• Effective change management skills with a focus on clear communication and empathy.
• Experience working in mission-centered organizations a plus.

Nice-to-haves

• Strong commitment to the mission of creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.

Benefits

• Competitive nonprofit compensation, based on experience, plus a generous benefits package.