Swope Health Services - Kansas City, MO
posted 3 months ago
The IT Operations Director at Swope Health Services plays a crucial role in overseeing and leading the strategic direction, infrastructure, and information technology needs of the Health Center. This position is responsible for the installation, maintenance, and support of Swope Health Service's data communications and Telecom network for both internal and external users. The IT Operations Director ensures the smooth operation of all Network and Telecommunications systems, providing maximum performance and availability for users, including staff, clients, customers, and suppliers. In addition to managing the day-to-day operations, the IT Operations Director will be involved in network design, build-out, upgrades, and security. This role requires close collaboration with other department leaders and the senior leadership team to assess and address the maintenance and growth needs of the network. The Director will lead, develop, mentor, and inspire a cross-functional information technology team, implementing and overseeing the quality of technology deliverables while maintaining a high degree of professionalism and confidentiality. The position also involves developing innovative network troubleshooting methods to reduce downtime and lower repair costs, managing Active Directory, facilitating daily/weekly backups, and designing and architecting the data network for future growth. The IT Operations Director will monitor VPNs, server logs, firewall logs, intrusion detection logs, and network traffic for unusual or suspicious activity, ensuring the security of data transferred internally and enforcing policies and procedures for system security administration and user access. This role is pivotal in maintaining the telecommunication infrastructure to support business operations and assessing vendors for new hardware and software solutions.