Marriott International - Avon, CO
posted 5 months ago
The Director of Leisure Sales at The Ritz-Carlton, Bachelor Gulch and The Ritz-Carlton, Lake Tahoe is responsible for leading and managing all day-to-day activities related to the sales function. This role focuses on building long-term, value-based customer relationships that enable the achievement of property sales objectives. The Director will provide support for sales activities for larger, more complex accounts, monitor and manage team booking goals, and make recommendations on the booking goals of direct reports. The position also involves creating opportunities to grow the account base through customer interactions, ensuring that the sales strategy is effectively implemented, and maximizing revenue potential through positive leadership and personal booking goals. In this role, the Director will work closely with the sales team to create and implement a comprehensive sales plan that addresses revenue, customers, and market segments. They will assist in the development and implementation of promotions, both internal and external, and will be responsible for monitoring all day-to-day activities of direct reports. The Director will also participate in sales calls to acquire new business and execute operational aspects of business booked, such as generating proposals and writing contracts. Additionally, the Director will analyze market information using sales systems to implement strategies that achieve the property's financial goals. They will develop and manage relationships with key stakeholders, attend customer events and trade shows, and interact with guests to obtain feedback on product quality and service levels. The role also includes conducting human resource activities, such as interviewing and hiring employees, providing training, and empowering staff to deliver excellent customer service. The Director will ensure compliance with local, state, and federal regulations and uphold the brand's Customer Service Standards and property Brand Standards.