Director of Loan Operations (Commercial Finance Products)

Hancock Whitney Bank - New Orleans, LA

Full-time - Senior

New Orleans, LA

Credit Intermediation and Related Activities

About the position

The Director of Loan Operations is responsible for overseeing all aspects of the Operations function within the Commercial Finance Products, including Equipment Finance, Asset Based Lending, and Public Finance. This role involves proactive leadership in loan and lease processing, collateral management, compliance, and strategic planning to enhance operational efficiency and support the company's growth.

Responsibilities

• Develop and implement strategic operational policies and procedures for loan operations.
• Drive value for the bank by improving service delivery and customer experience.
• Oversee day-to-day operations of the Loan Operations department across functional teams.
• Manage production and associate development to optimize efficiency.
• Provide management oversight of third-party vendors and service providers for Loan Operations.
• Serve as a subject matter expert on Loan Operation activities throughout the organization.
• Collaborate with internal business partners on projects and strategies.
• Maintain awareness of lending practices and identify synergies across business lines.
• Participate in training to stay updated on Bank products and credit policies.
• Recommend improvements to policies, procedures, and technological tools.

Requirements

• Bachelor's degree in Business, Finance, Accounting or related field.
• 10+ years of experience in financial service operations.
• Previous experience in commercial banking loan operations with managerial responsibility.
• Strong knowledge of Loan Operation functions and software for Loan Operations.

Nice-to-haves

• Experience in building automated Loan Operations environments.