About the position
The Director of Loss Prevention at Omni Hotels Management Corp is a pivotal role responsible for overseeing the security department's daily operations at the Omni Fort Worth Hotel. This position is crucial in ensuring the safety and security of hotel guests, associates, and property. The Director will implement and maintain security standards, ensuring that all protocols are followed meticulously. This includes reviewing reports submitted by security officers for accuracy and timeliness, as well as addressing any deficiencies or safety hazards observed on the property. The Director will also lead thorough investigations into incidents involving guests and associates, such as thefts, accidents, and acts of violence, ensuring that all incidents are documented and addressed appropriately. In addition to managing security operations, the Director will maintain guest room surveillance procedures and oversee an effective key control program. The role requires ensuring that shift personnel are properly assigned and that the security team operates efficiently. The Director will manage a team consisting of one salaried leader, three supervisors, and 12-15 Loss Prevention Officers, fostering a culture of safety and professionalism within the team. This position is integral to maintaining the high standards of guest service and safety that the Omni Fort Worth Hotel is known for, contributing to the hotel's reputation for excellence in hospitality.
Responsibilities
- Ensures all Security standards are properly followed.
- Reviews all reports completed by Security officers to ensure accuracy and timely submission.
- Reports all observed hotel property deficiencies and safety hazards.
- Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses, thefts, accidents, and acts of violence).
- Maintains guest room surveillance procedures.
- Maintains an effective key control program.
- Ensures that shift personnel are properly assigned at all times.
- Manage team of 1 Salaried Leader, three supervisors and 12-15 Loss Prevention Officers.
Requirements
- Bachelor's Degree or Equivalent
- Must have 2+ years experience in Loss Prevention/Security Management role.
- Experience in Loss Prevention in an upscale establishment preferred (hotel environment, highly preferred).
- Previous leadership experience in hospitality highly preferred.
- Proven professionalism with guests and associates required.
- Experience with and familiarity with OSHA standards required.
- Previous experience with training and maintenance of safety standards.
- Must have knowledge and experience with Microsoft Word, Excel, Outlook and PowerPoint.
