Director of Mortgage & Business Lending

About the position

Manages, leads, trains, coaches, coordinates, and disciplines the mortgage department and staff; oversees the planning and execution of mortgage and business lending projects. Responsible for all mortgages lending programs, from developing and origination through and including final documentation. Direct and manage mortgage strategic plans, policies, and procedures while maintaining a safe and healthy work environment.

Responsibilities

• Leads, manages, supervises, and develops mortgage department staff and ensures adequate department coverage.
• Responsible for marketing products, services, and the credit union to referral sources; i.e. Real Estate Agents; title company executives and personnel, insurance company personnel, Real Estate appraisers, pest inspectors, and home inspectors.
• Ensures mortgage audit and exam findings are addressed and communicated in a timely manner.
• Responsible for product development and enhancement.
• Conduct monthly department meetings.
• Responsible for all compliance issues, including but not limited to, RESPA, Reg Z, Reg B, TRID, and closing documents.
• Must be available to perform evening and weekend work as required by marketplace demands.
• Must be prepared to make recommendations about technology and software.
• As directed, responsible for financial analysis and profitability of all mortgage products.
• Has basic knowledge of spreadsheets, word processing, and mortgage production software.
• Understands how the secondary market works with regard to FNMA, FREDDIE MAC, GNMA and others.
• Responsible for all follow-up issues within the mortgage area, including communications with management staff and board members on all programs and special projects.
• Must keep abreast of all changes in the Real Estate market, including but not limited to, the interest rate market and be prepared to make recommendations, as well as set rates.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions when necessary.

Requirements

• Bachelor’s degree (B.A. /B.S.) in related field or equivalent is preferred.
• Four to six years related experience or equivalent.
• Proficient on database software, Excel and Word.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Demonstrated ability to plan and organize projects.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.