University of Cincinnati - Cincinnati, OH
posted about 1 month ago
Full-time - Senior
Cincinnati, OH
10,001+ employees
Educational Services
About the position
The Director of Network Operations at the University of Cincinnati is responsible for overseeing the 24/7 availability, performance, and security of the university's network and voice services. This role involves analyzing the network for improvements, managing budgets, and ensuring compliance with best practices. The director will lead a team in the planning and execution of network operations, collaborate with information security, and manage vendor relationships to enhance service delivery and operational efficiency.
Responsibilities
- Oversee the planning, execution, and day-to-day operations for the University's network operations and support teams.
- Collaborate with the Office of Information Security to ensure network security and compliance.
- Provide technical guidance to senior management regarding new technologies.
- Define and lead troubleshooting processes and participate in change management.
- Work closely with other teams to implement and improve services and processes.
- Design, develop, implement, and coordinate systems, policies, and procedures.
- Oversee the department budget and assist in annual budget planning and analysis.
- Oversee multiple moderate to complex projects and manage project team activities.
- Engage with staff about topics related to Diversity and Inclusion.
- Interface and manage relationships with vendors and service providers.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
- Seven years of advanced level experience with networking hardware and software.
- Five years of supervisory and management experience of a technical network management team.
- Demonstrated experience in managing customer service and experience through ITSM tools.
- Knowledge of network service delivery including availability, reliability, and security.
- Experience in managing technical projects through a project management process.
- Knowledge and experience in managing a complex budget.
Nice-to-haves
- CCNA, CCNP, CCIE, or related industry certifications.
- Expert level knowledge in systems/platforms/technologies used by the department.
- Degree or training in business administration or management.
- Experience in supporting or delivering technology services in Higher Education.
Benefits
- Wellness program
- Paid parental leave
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Paid time off
- Employee assistance program
- Vision insurance
- Retirement plan
- Prescription drug insurance
