Concord Hospital - Laconia, NH
posted 3 days ago
About the position
The Director of Emergency Departments and Intensive Care Unit is responsible for the clinical leadership and operational oversight of nursing operations over two departments, one being multi-campus - the Intensive Care unit at Concord Hospital Laconia, the Emergency Department at Concord Hospital Laconia, and the Emergency Department at Concord Hospital Franklin. The Director will work with the Value Stream leadership, Department Clinical Leaders, and the Medical Directors to transform the patient care experience, lead and manage change initiatives, drive employee engagement, improve departmental nursing sensitive metrics, drive innovation and improve overall efficiency, productivity and financial performance. This leader must demonstrate commitment to the mission, vision, and values of the Concord Hospital Health System to ensure delivery of high-quality care to the communities served. The Director will report directly to the Administrative Director of Nursing Operations- Laconia/ Franklin.
Responsibilities
- Effectively lead nursing teams in the Emergency Department and Intensive Care Unit utilizing transformational and servant leadership and embracing tenants of shared governance.
- Effectively lead nursing operations in two departments at Concord Hospital Laconia/ Franklin, providing oversight and direction to a nursing leadership team responsible for day-to-day operations, standards/regulatory compliance, quality, patient safety, productivity and efficiency initiatives, as well as staff development, retention, and employee engagement.
- Demonstrate acumen and results related to managing financial performance for areas of responsibility to achieve short- and long-term financial goals.
- Engage all members of the patient care teams in transformational thinking, clinical and operational improvement.
- Assist with the development and implementation of key strategic and operational initiatives that facilitate improvements in quality, patient safety, efficiency, effectiveness, flow, access and the patient experience.
- Partner and collaborate with other health system leaders on relevant initiatives.
- Drive innovation and growth in nursing operations, challenging the status quo and encouraging creativity in problem solving.
- Drive employee engagement and cultural transformation to align with shared governance tenants and strategic initiatives.
- Develop open and robust communication channels between nursing, physicians, administration and other departments.
- Establish himself/herself as an approachable, visible, authentic and solutions-oriented leader.
- Actively support efforts to integrate and standardize processes in critical care and emergency department.
- Lead quality and process improvements as it relates to improving unit specific outcomes and metrics.
- Serve as the most senior clinical leader on site in the absence of the Administrative Director, Nursing Operations.
- Participate in various committees and meetings as identified.
Requirements
- Bachelor's degree in Nursing is required.
- Master's degree in nursing, business/healthcare administration or a related field is strongly preferred.
- Current license as a registered professional nurse in New Hampshire.
- Certification as a Nurse Manager/Leader is strongly desired.
- At least 10 years' experience as a registered nurse in an acute care setting with at least 3 years clinical experience in either emergency department or critical care.
- Demonstrated track record of improving nursing operations including quality, patient safety, productivity, efficiency, patient experience and employee engagement.
- Experience applying best practices and innovative strategies to improve performance metrics.
- Experience establishing, building and developing positive relationships with staff and physicians.
- Knowledge and understanding of State, Federal and DNV accreditation requirements.
- Experience building shared governance at the unit level.
Benefits
- Equal Employment Opportunity employer.
- Policy to provide equal opportunity to all employees and applicants.
