Director of Operations and Event Support Services

$68,500 - $80,900/Yr

St. John's University - New York, NY

Full-time - Mid Level

New York, NY

1,001-5,000 employees

Educational Services

About the position

St. John's University is seeking a Director of Operations and Event Support Services to oversee the D Angelo Center and other assigned locations. This role is crucial for managing daily operations, maintenance, and administrative support staff within the Operations team. The Director will be responsible for budget development, policy oversight, and quality assessment of services provided by the Student Operations team. This includes coordinating major department and student events, training student employees, and managing equipment for activities ranging from small to large-scale events. The position requires flexibility in working hours, including evenings and weekends, to ensure the smooth operation of the D Angelo Center and student programming areas. The Director will manage the operations of the 127,000 square foot D Angelo Center, ensuring effective staffing and maintenance of facilities. Responsibilities include overseeing event setups, collaborating with Student Affairs professionals, and managing a budget of approximately $400,000. The Director will also develop and implement training sessions for Operations staff, inspect service quality, and oversee the space reservation process for student organizations. This position requires strong leadership skills, a commitment to student development, and the ability to build partnerships across the university to enhance the student experience. The ideal candidate will possess a Master's degree in higher education or a related field, along with 3 to 5 years of professional experience in student development and leadership. Supervisory experience and strong organizational skills are essential, as well as excellent communication abilities. Familiarity with various software platforms and problem-solving skills will be beneficial in this role. The Director will also oversee the Student Involvement Media Team, managing digital marketing efforts and ensuring effective communication strategies for Student Affairs.

Responsibilities

• Oversee the day-to-day operations of the D Angelo Center and student programming areas.
• Manage the daily operations of the 127,000 square foot D Angelo Center, including student staffing and game room operations.
• Oversee event set-ups within the D Angelo Center and for all campus student organizations to ensure customer satisfaction.
• Collaborate with other Student Affairs professionals to convey updated policies/procedures for the use of the D Angelo Center.
• Oversee the Student Center and Operations Budget, monitoring an annual budget of approximately $400,000.
• Manage and develop the annual budget for the Operations department, tracking and reconciling all expenses.
• Ensure adequate coverage by Operations for all Student Affairs events, including staffing and compliance with policies.
• Develop, implement, and evaluate year-round training sessions for Operations staff.
• Inspect the quality of services provided by the Student Center Staff and Operations for continuous improvement.
• Oversee the overall Space Reservation Process for the Division of Student Success and recognized student clubs.
• Manage the new online reservation process and collaborate with campus partners to improve it.
• Chair the Calendaring Committee and oversee space utilization and policy review processes.
• Drive continuous process improvements through new equipment and workflows.
• Manage data transmission in Excel and Google Sheets for event tracking and workflow development.
• Supervise the administrative support staff in Operations, including graduate assistants and student support staff.
• Oversee the operations of the Student Involvement Media Team and manage various social networks.
• Develop and maintain professional relationships across the University to enhance the student environment.

Requirements

• Master's degree in higher education, college student personnel, business, or counseling required.
• 3 to 5 years of professional experience in student development or related fields.
• Supervisory experience and strong organizational skills are essential.
• Excellent written and verbal communication skills are required.
• Computer literacy and knowledge of database/information systems are extremely helpful.
• Ability to establish relationships and collaborate with faculty, staff, and students effectively.
• Strong problem-solving skills and client management abilities.

Nice-to-haves

• Experience with SQL and Python is a plus.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long-term disability insurance
• Tuition remission
• Generous 403(b) employer contribution
• Employee assistance program
• Liberal paid time off policies
• Access to performing arts, libraries, bookstores, dining facilities, campus recreation, and sporting events.