Director of Operations and Human Resources

$110,000 - $135,000/Yr

Little Tokyo Service Center - Los Angeles, CA

Full-time - Senior

Los Angeles, CA

About the position

The Director of Operations and Human Resources at Little Tokyo Service Center is a pivotal executive role responsible for developing and managing the infrastructure and systems that ensure efficient operations while fostering a positive workplace culture. This position involves leading the planning, resourcing, and management of both internal and external operations, as well as overseeing HR strategies that align with organizational values and promote diversity and inclusion.

Responsibilities

• Serve as a key member of Executive Management, collaborating with the Executive Director and Board on long-term strategic plans.
• Translate strategy into actionable steps, overseeing organization-wide goal setting, performance management, and annual operations planning.
• Ensure compliance with local, state, and federal policies and regulations.
• Negotiate and secure insurance coverage, coordinating with Asset Management and Finance.
• Manage IT and security policies, develop the Business Continuity Plan, and supervise operational staff.
• Align administrative and IT functions with strategic goals.
• Maintain staff tools and resources, including Operating Handbooks and Advisor Guides.
• Facilitate cross-departmental planning and recommend policy improvements for better workflows and coordination.
• Develop and monitor key performance metrics to assess operational efficiency.
• Lead risk management by identifying, assessing, and mitigating risks to ensure stability and compliance.
• Oversee the Volunteer Program and manage LTSC's fiscally-sponsored projects.
• Oversee HR operations and traditional HR functions, including the supervision of HR staff.
• Develop, communicate, and enforce HR policies to align with organizational values.
• Oversee performance management, training, and employee engagement to drive continuous improvement.
• Provide HR guidance and counsel to management, including leadership and succession planning.
• Lead annual reviews of equitable compensation and benefits structures.
• Champion the organization's culture, focusing on support, connection, and integration.
• Manage the employee lifecycle in coordination with department heads to ensure the workforce meets organizational needs.
• Develop equitable recruitment, interview, and onboarding processes.
• Lead Diversity, Equity, and Inclusion (DEI) efforts, collaborating with the DEI working group.
• Implement HR strategies that support business goals and manage change during transitions.
• Align HR initiatives with broader organizational goals through cross-departmental collaboration.
• Drive employee engagement and cultural transformation through HR initiatives.
• Maintain confidentiality and uphold ethical standards in HR matters.
• Ensure compliance with local, state, and federal labor laws, including EEO, ADA, FMLA, OSHA, and workers' compensation.

Requirements

• Minimum of 5 years of experience in Human Resources Management.
• Experience in a senior leadership role in the nonprofit industry or similar industry.
• Superior knowledge of multiple operational functions and principles, including finance, human resources, service operations, and employee management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting organizational demands.
• Strong project management skills with the ability to lead and motivate teams.
• Awareness of systems of oppression and their impact on organizations.
• Effective communication skills across all organizational levels.
• Bachelor's degree in a related field, preferred.

Nice-to-haves

• SHRM Certified Professional credential.
• Proven ability to streamline and implement new structures and roles to meet business demands.
• Strong data analysis and performance metrics skills using business management software.

Benefits

• Competitive salary range of $110,000 to $135,000 yearly based on experience.
• Full-time, salaried, exempt position with a focus on employee engagement and well-being.