Director of Operations - Commercial, Austin, TX

$85,000 - $90,000/Yr

LAZ Parking - Austin, TX

Full-time - Manager

Austin, TX

Personal and Laundry Services

About the position

The Director of Operations, Commercial for Austin, Texas is responsible for overseeing the financials and operations of a portfolio of parking facilities, ensuring professional management 24/7. This role supports the Assistant General Manager and promotes a people-first culture, focusing on employee development and client satisfaction. The Director will maintain client relationships, manage budgets, and lead a team to achieve operational goals while embodying the company's values.

Responsibilities

• Maintain multiple client accounts, including commercial garages and surface lots.
• Develop client relationships and ensure business retention.
• Maximize revenue, manage expenses, and enhance customer satisfaction.
• Assist with business development, proposals, presentations, and transitions for new locations.
• Lead, direct, and develop a team of managers and employees to achieve goals.
• Identify high potential employees for organizational growth.
• Plan and execute the opening of new locations within the portfolio.
• Prepare budgets and conduct monthly profit/loss reviews by location.
• Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
• Implement and deliver all contractual requirements between LAZ Parking and clients.
• Prepare financial and operational reports as required.
• Manage, plan, schedule, train, and direct Facilities Managers and Assistant Managers.
• Serve as a liaison to parking patrons and stakeholders affected by operations.
• Oversee event operations within LAZ Parking.
• Monitor and analyze market rate structures.
• Complete additional projects and initiatives as assigned.

Requirements

• Understanding of P&L's.
• Ability to run monthly client reports.
• Ability to manage the client-LAZ relationship.
• Willingness to travel to different locations as needed.
• Bachelor's Degree or equivalent work experience.
• Ability to work evening hours and weekends as needed.
• Strong customer service skills.
• Ability to facilitate coaching conversations with employees and managers.
• Ability to lead others to overcome challenges.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multi-task.
• Professional communication skills with all organizational levels.
• Ability to interpret policies and standard business practices.
• Demonstrates a sense of urgency and timeliness.
• 5+ years in a management role.
• Previous parking management experience.
• Experience with parking management systems and technology.
• Knowledge of Microsoft Office applications.