Director of Operations-Facilities Management

About the position

The Director of Facilities manages the operations of the job sites, including client relations, planning, budgeting and maintaining the facilities, equipment and employees. Ensures the safe execution of Preventative and Corrective maintenance service and repairs in the areas of HVAC, electrical, plumbing, carpentry, painting, and equipment servicing the facility by establishing and managing processes including hiring, training, orientation, and career development. Troubleshoot, maintain, and analyze processes that ensure all maintenance on-site are operating at optimum levels. The Director is responsible for current business retention, and new business development.

Responsibilities

• Direct, manage, evaluate, budget for, develop and organize all activities relating to Facilities Management programs across the portfolio
• Act as facilities liaison to executive leadership and the main point of contact for clients in the buildings, ensuring client satisfaction with services provided by the company
• Ensure all operations adhere to legal, regulatory, and health and safety standards
• Establish and maintain Quality Assurance program and ensure processes, software, tools, etc. are in place to consistently meet quality performance standards of all Facility staff
• Manage vendor and supplier relationships to ensure the best terms and quality of services and products
• Coordinate, manage, and respond to emergencies, ensuring robust and efficient issue resolution
• Understand and troubleshoot issues, work collaboratively with technicians and operations, leveraging technology for improved efficiency
• Attract, retain, and develop top talent, making changes when appropriate to ensure we are hiring the best team
• Provide site survey and evaluation, technical proposal writing and financial pricing to support sales team for new business development

Requirements

• Bachelor's degree in Facilities Management, Engineering, Real Estate, or a related field; Master's degree or professional certifications (e.g., CFM, FMP) preferred
• 8-10 years of progressive experience in facilities management, real estate operations, or a related field, including at least 5 years in a leadership role
• Professional certifications like Certified Facilities Manager (CFM) or facility management professional (FMP); IFMA credentials desired but not required
• Strong technical knowledge of building systems, space planning, construction management, and real estate practices
• Proven track record in managing large-scale projects and cross-functional teams
• Extensive knowledge of the methods, practices, techniques, tools, equipment, and materials used in general building maintenance and repair
• Considerable knowledge of the principles and practices of supervision, management, and leadership
• Effective verbal and written communications
• Ability to read and understand plans, blueprints, and other related system documents

Benefits

• Medical
• Dental
• Vision
• 401K
• Life insurance
• Short term disability
• Accident insurance
• Vacation time
• Paid sick time
• 6 paid holidays