Director of Operations for Community Partnerships

$80,000 - $85,000/Yr

Housing Works

Full-time - Senior

Social Assistance

About the position

The Director of Operations for Community Partnerships at Housing Works is responsible for leading internal operations development under the direction of the Vice President for Community Partnerships. This role focuses on opportunity identification, management, and relationship management, overseeing the Clinic Liaisons team and ensuring adherence to Housing Works policies and procedures. The Director will recruit and manage a high-performing team dedicated to building long-term relationships with key internal teams, coordinating workflows, and delivering exceptional customer service.

Responsibilities

• Work closely with the VP of Community Partnerships to execute business development plans and strategies that increase Housing Works' impact in the community.
• Implement partner programs policies and procedures.
• Recruit, hire, train, and manage a high-performance liaison team.
• Ensure the liaison team builds competencies in opportunity identification, management, internal relationship management, and solution delivery.
• Formulate workflows with internal teams to support new relationships, including simplified intake processes and follow-up communications.
• Learn about the regional healthcare landscape and competitive challenges to establish strategies and tactical action plans.
• Lead the team in understanding internal program needs, opportunities, and trends, creating win-win solutions.
• Develop relationships with leadership of key programs and serve as Community Partnerships management liaison.
• Track and manage key performance indicators (KPIs) effectively.
• Provide day-to-day management of Community Partnerships' operational activities and support quality customer service delivery.
• Assist the CP team in developing presentations and educational programs for referrers and clients.

Requirements

• Master's Degree preferred; Bachelor's Degree with related experience in social work, case management, outreach, business administration, marketing, health services, or human services.
• Proven track record of successfully managing partnership relationships.
• Accountable and results-oriented.
• Sophisticated understanding of the current NYC healthcare and CBO landscape.
• Demonstrated talent in recruiting, managing, inspiring, and growing a diverse workforce.
• Strong organizational and follow-through skills, with exceptional written and oral communication skills.
• Ability to think critically and exercise good judgment, working independently and collaboratively as needed.
• Computer literate in Microsoft Office Suite, especially Excel and PowerPoint.
• Experience with CRM database software is a plus.
• Ability to travel for job-related business.
• Bilingual in Spanish is a plus.

Nice-to-haves

• Experience with CRM database software.
• Bilingual in Spanish.

Benefits

• Comprehensive healthcare plans with most costs covered by Housing Works.
• Paid time off (PTO) accruing up to 30 days in the first year.
• Educational benefits for tuition loan reimbursement, tuition costs, and textbooks.