Director of Operations Fulfillment

Equifax

Full-time - Senior

Credit Intermediation and Related Activities

About the position

The Director of Operations Fulfillment at Equifax is responsible for enhancing operational efficiency and managing third-party relationships within the mailroom and scanning/imaging operations. This role focuses on both traditional and digital improvement strategies, including centralization, standardization, process improvement, intelligent automation, and AI. The Director will analyze current processes, recommend optimizations, and align solutions with business strategies while collaborating with various internal stakeholders to implement initiatives effectively.

Responsibilities

• Cultivate cross-functional relationships to understand business processes, challenges, and dependencies.
• Evaluate existing technology, processes, procedures, and data usage to identify opportunities for improvement.
• Research internal and external best practices to recommend transformative solutions.
• Collaborate with internal stakeholders (technology, legal, compliance, security) to evaluate the feasibility of solutions.
• Build and present business cases to the VP for alignment.
• Lead change management efforts by partnering with Project Manager, Training, and Operations Director to deliver solutions.
• Ensure solutions meet security and compliance priorities related to regulatory necessities and internal policies.

Requirements

• At least 5+ years of program management experience to manage project deliverables, stakeholders, and vendors.
• Bachelor's degree (B.A. or B.S.) and/or 5+ years related experience or equivalent combination of education and experience.
• At least 5 years of experience in an analyst, project management, or process improvement role; customer service background preferred.

Nice-to-haves

• Third Party / Vendor management operations experience strongly preferred.
• Technical requirements preferred: Workforce planning, Scanning/Imaging Software (Canon, Captiva, Kofax, Google AI).
• Experience with Jira, Doc AI, Google Cloud.
• Ability to effectively manage and lead large teams.

Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential through an online learning platform with guided career tracks.