Director of Operations & Hospitality

Lakeshore Chinooks - Menomonee Falls, WI

Full-time - Mid Level

Menomonee Falls, WI

Performing Arts, Spectator Sports, and Related Industries

About the position

The Director of Operations & Hospitality is a leadership role responsible for overseeing all aspects of the stadium operations, concessions, and hospitality for the team. This position requires strong leadership skills, attention to detail, and the ability to thrive in a fast-paced environment. The director will coordinate game day logistics, manage stadium facilities, and ensure exceptional customer service and experience, while working closely with various departments and staff members.

Responsibilities

• Coordinate and oversee all aspects of the team's stadium operations including season setup and take down, day-to-day operation, and maintenance.
• Create operations budget for stadium equipment, renovations, and repairs followed by execution of budget and organization plans.
• Oversee field maintenance for team game days, including batting practice setup and mound/bullpen maintenance.
• Assist with the team's baseball operations department including uniform and equipment inventory and ordering, clubhouse management, and player and umpire amenities including lodging and meals.
• Oversee team's concessions and hospitality operation including menu development and pricing, concessions inventory and ordering, vendor relations, hospitality groups outings planning and execution.
• Ensure and oversee all food quality, concessions-related compliances, and licensing.
• Manage game day staff and operations/concessions-related interns including assisting with recruitment, hiring, training, and scheduling.

Requirements

• Bachelor's degree in Sports Management, Hospitality Management, Business Administration, or related field.
• Minimum 2-3 years of experience in stadium operations, event management or concessions and hospitality management.