Director of Operations - Imaging Clinic

$150,000 - $200,000/Yr

Express Employment Professionals - Glendale, CA

Full-time - Senior

Glendale, CA

Administrative and Support Services

About the position

The Director of Operations for the Imaging Clinic is responsible for overseeing the daily operations of the clinic, ensuring compliance with regulatory requirements, and fostering a customer-centric culture. This role involves strategic planning, team management, and collaboration with the executive team to achieve financial and operational goals within the healthcare setting, particularly in imaging services.

Responsibilities

• Create an Operational strategic and tactical plan.
• Lead and manage a functional team of Radiation Therapists, Imaging Technicians, and Patient Care Coordinators.
• Cultivate and sustain a customer-centric operating culture that strives to exceed customer goals, objectives, requirements, and expectations.
• Promote a culture that always maintains compliance with all regulatory requirements.
• Create an empowering work climate; inspire collaborative teamwork and problem solving.
• Effectively communicate values and expectations regarding quality.
• Proactively identify, appropriately define, diagnose and resolve all operational issues.
• Anticipate and be flexible, adjusting plans to meet changing conditions.
• Develop ways to measure progress, evaluate results and take corrective action in a timely manner.
• Serve as a catalyst for effective change in the Imaging department.
• Meet financial performance and goals of the Imaging portfolio.
• Demonstrate customer compassion and speaking skills in tough situations.
• Work with the executive team to distill company strategy into impactful, departmental OKRs.
• Collaborate cross-functionally with partners to align performance-based objectives and develop plans.

Requirements

• 8 years' progressive experience directing or managing Healthcare Operations function.
• Bachelor's Degree or equivalent in Biological, Lifesciences, or Engineering or equivalent.
• Proven understanding of a Radiologist's workflow and ability to create operational efficiencies.
• Experience managing service operations in a medical imaging environment.
• Expert knowledge of relevant imaging equipment operation highly preferred.
• An experienced leader, who is mission-focused, growth oriented, committed to operational excellence, process-minded, and skilled in leading teams in a performance-driven culture.
• Ability to measure and track performance, success of programs, initiatives.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance