Creative Circle - Mountain Lakes, NJ
posted 18 days ago
Full-time - Senior
Mountain Lakes, NJ
1,001-5,000 employees
Administrative and Support Services
About the position
The Director of Operations at EUROIMMUN US is a strategic leadership role focused on driving operational excellence to support the company's rapid growth. This position oversees a cross-functional team of approximately 20 members across various departments, including manufacturing, IT, shipping & logistics, and customer service. The role emphasizes innovation, continuous improvement, and collaboration to enhance service delivery and operational efficiency in the medical diagnostics field.
Responsibilities
- Lead, manage, and mentor the customer service, shipping & logistics, manufacturing, and IT teams.
- Drive operational transformation by implementing AI-powered tools and automated workflows.
- Establish and monitor KPIs for continuous improvement in operational efficiency, cost management, and customer satisfaction.
- Partner with QC and QM teams to ensure operations meet regulatory standards.
- Develop and implement processes to optimize shipping and logistics operations.
- Oversee the Customer Service department to ensure excellent customer satisfaction and timely support.
- Oversee domestic biochip production and lead efforts to stabilize and expand manufacturing capabilities.
- Ensure effective management of technology infrastructure and systems in the IT department.
Requirements
- Bachelor's degree
- 8-10+ years of experience in diagnostics, life sciences, or other regulated healthcare industries
- 5+ years of direct management experience.
Nice-to-haves
- Operational leadership experience of multiple functions
- Understanding of compliance-driven operations
- A master's degree in business administration or operations-related management
- Preferred certifications include Lean Six Sigma, PMP, or equivalent credentials.
Benefits
- Health insurance
- 401k plan
- Paid holidays
- Professional development opportunities
