Director of Operations, Penn Power Systems

Penn Detroit Diesel-allison - Philadelphia, PA

Full-time - Senior

Philadelphia, PA

1-10 employees

Transportation Equipment Manufacturing

About the position

The Director of Operations at Penn Power Systems is responsible for managing and directing all aspects of day-to-day field service operations within the regional industrial and power generation service centers. This role focuses on enhancing productivity, optimizing margins, and ensuring safety and environmental compliance while delivering high-quality service to customers. The Director will oversee service scheduling, performance assessments, and the development of strong customer relationships, while also ensuring timely invoicing and adherence to contractual guidelines.

Responsibilities

• Manage and direct day-to-day field service operations.
• Schedule services including new equipment startups and preventative maintenance agreements.
• Provide performance assessments and feedback to service technicians.
• Build and foster strong relationships with customers.
• Ensure timely invoicing of work orders within 5 days of last labor.
• Develop good working relationships with internal teams and members.
• Complete performance reviews for all charges per job.
• Ensure timely and correct maintenance and repairs of rental equipment.
• Monitor and report the status of open service orders to customers.
• Drive technician performance to meet target hours on jobs for proper gross profit outcomes.
• Ensure safe working practices are followed, including electrical and lifting safety.
• Monitor training deficiencies and report to the Regional Operations Manager.
• Develop best practices to maintain financial goals set by the department.
• Foster a team atmosphere with other Technical Service Managers (TSMs) and staff.
• Streamline order to dispatch processes with parts departments.
• Review PMA's scope and targets with the Regional Manager for pricing and execution.
• Plan and execute the off-hours on-call list for designated areas of responsibility.

Requirements

• High school diploma or GED required.
• Associate's degree in management or equivalent experience preferred.
• Minimum of two years of supervisory experience in a heavy-duty diesel or power generation repair business.
• Proficiency in Microsoft products is required.
• Strong interpersonal and communication skills.

Nice-to-haves

• Experience in power generation and energy solutions industry.
• Ability to embrace change and growth in a team setting.
• Innovative problem-solving skills.

Benefits

• Equal Opportunity Employer
• Affirmative action plan for equal employment opportunities