Director of Operations, Power Generation

Penn Detroit Diesel-allison - Philadelphia, PA

Full-time - Manager

Philadelphia, PA

Transportation Equipment Manufacturing

About the position

The Director of Operations for Power Generation at Penn Power Systems is responsible for overseeing the day-to-day field service operations within the regional industrial and power generation service centers. This role focuses on managing contracted, emergency, and quoted repairs and maintenance work, with an emphasis on increasing productivity, optimizing margins, and ensuring safety and environmental compliance. The Director will build strong relationships with customers and internal teams while driving performance and continuous improvement in service delivery.

Responsibilities

• Service Scheduling including New Equipment Startups, Preventative Maintenance Agreements (PMA's), Emergencies, and Additional work within contractual guidelines.
• Provide performance assessments and feedback to all assigned service technicians.
• Build and foster strong relationships with customers.
• Ensure all work orders are invoiced within 5 days of last labor.
• Develop good working relationships with all internal teams and team members.
• Complete per job performance reviews for all charges.
• Ensure timely and correct completion of Rental maintenance and repairs for 100% rental ready response.
• Monitor and report the status of all open additional and emergency service orders to customers.
• Drive technician performance to meet target hours on Preventative Maintenance and Quoted Jobs for proper gross profit outcomes.
• Responsible for day-to-day safe working practices including electrical, lifting, and driving safety.
• Monitor and report all training deficiencies to the Regional Operations Manager.
• Develop best practices to maintain required financial goals as set by the Department.
• Foster a team atmosphere with other TSM's and staff.
• Work with parts departments to streamline order to dispatch processes.
• Review PMA's Scope and Targets with Regional Manager for proper pricing and execution.
• Plan, communicate, and execute the off-hours on-call list for designated AOR.

Requirements

• Minimum high school diploma required.
• Two-year associates management degree or equivalent experience desirable.
• Minimum of two years of experience in a supervisory capacity in a heavy-duty diesel or power generation repair business.
• Proficiency in Microsoft products is required.

Nice-to-haves

• Strong interpersonal skills and ability to communicate well at all levels.
• Ability to embrace change and growth in a team setting.
• Innovative problem-solving skills and ability to generate original solutions.
• Ability to perform effectively with minimal direction and supervision.
• Strong planning and prioritization skills.