Director of Operations

$80,000 - $90,000/Yr

Monarch Shores - San Juan Capistrano, CA

Full-time - Senior

San Juan Capistrano, CA

Ambulatory Health Care Services

About the position

The Director of Operations is responsible for the overall operational management and efficiency of a Drug and Alcohol Treatment Program. This role involves overseeing both clinical and non-clinical functions, managing staff, ensuring compliance with healthcare regulations, and promoting a safe, therapeutic environment for clients. The Director collaborates with executive leadership to implement strategic initiatives aimed at enhancing patient outcomes and optimizing program resources.

Responsibilities

• Oversee daily operations of the treatment program, including clinical services, administrative support, and facility management.
• Monitor workflow and ensure effective communication between departments.
• Develop and implement operational policies and procedures to maintain quality standards and ensure smooth delivery of services.
• Supervise, mentor, and support staff, including counselors, nurses, and administrative personnel.
• Conduct performance evaluations and facilitate professional development for staff.
• Ensure compliance with state and federal regulations and accreditation standards.
• Oversee documentation and reporting requirements, including audits and licensing processes.
• Collaborate with clinical leadership to develop and enhance treatment protocols.
• Monitor program performance metrics and identify areas for improvement.
• Ensure client and family engagement throughout the treatment process.
• Develop and oversee protocols for handling emergencies and ensure staff training in emergency preparedness.

Requirements

• Bachelor's degree preferred
• 7 years in healthcare, preferably within substance abuse treatment or behavioral health services
• 10+ years preferred
• Two years of experience in management
• In-depth knowledge of addiction treatment services and clinical operations
• Proven leadership, team building, and conflict-resolution skills
• Strong financial management and budget oversight experience
• Excellent communication and interpersonal skills
• Familiarity with electronic health records (EHR) and data management systems

Nice-to-haves

• Experience in strategic thinking
• Knowledge of compliance and regulatory requirements
• Problem-solving and decision-making skills
• Client and family-centered care experience

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Bonus Potential