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Director of Operations
Restaurant Associates - New York, NY
posted 2 months ago
About the position
The Director of Operations at Restaurant Associates is a strategic leadership role responsible for overseeing the successful operation of a corporate food service setting at JPMorgan Chase's new global headquarters. This position involves managing a food hall with 19 branded concepts, ensuring high standards of service, client satisfaction, and financial compliance. The role requires a seasoned professional with multi-unit management experience, capable of developing policies, motivating staff, and maintaining operational excellence.
Responsibilities
- Leadership of operations in corporate food service setting
- Develop, recommend, and implement policies and procedures
- Support the development and implementation of service programs that meet client and regulatory standards
- Monitor financial reports of the accounts to ensure budgetary compliance
- Develop and motivate an effective management and service staff
- Audit and improve unit operations to ensure contract compliance and service excellence
- Interface with clients to maintain client satisfaction and account retention
- Resolve client, guest, and associate related complaints
- Conduct appropriate annual and semi-annual performance evaluations
- Complete all daily, weekly, and monthly reports as outlined in the corporate policy
- Project a high level of customer service at all
- Train, motivate, and develop management personnel
Requirements
- Bachelor's degree in related field, or equivalent related experience
- Proven ability to manage a team
- Minimum of 5 years' experience in multi-unit foodservice management
- Strong track record of driving customer satisfaction
- Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
- Proven ability to mentor and develop team members
- Excellent written and verbal communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to work independently and as a member of various teams and committees
- Proven ability to handle multiple projects and meet deadlines
- Strong interpersonal and presentation skills
- Ability to prepare reports and business correspondence
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Commitment to excellence and high standards
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Benefits
- Commuter assistance
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Paid time off
- Employee assistance program
- Vision insurance
- Employee discount
- Life insurance
- Retirement plan
- Pet insurance
