Director of Operations

Hth Companies - Kansas City, MO

Full-time - Senior

Kansas City, MO

251-500 employees

Heavy and Civil Engineering Construction

About the position

The Director of Operations at hth companies is a pivotal leadership role responsible for driving operational excellence and strategic alignment across the organization. This position oversees a significant business portfolio exceeding $50 million and manages a workforce of over 300 employees across multiple states. The Director will focus on enhancing productivity, quality, and safety while leading client relations and business development efforts to expand the company's market presence.

Responsibilities

• Develop, communicate, and implement strategic direction within the Operations division, aligning objectives with overall business goals and company vision.
• Actively contribute to organizational strategy formulation, integrating regional initiatives to ensure cohesive company-wide alignment and long-term growth.
• Cultivate an organizational culture that values continuous improvement, safety, and accountability, driving initiatives that enhance employee engagement and team cohesion.
• Lead efforts to build a high-performance team, actively involved in recruiting, training, and mentoring future leaders within the organization.
• Guide the development and refinement of operational processes and systems, focusing on scalability and adaptability for future business needs.
• Serve as a regional liaison for key client relationships, ensuring exceptional service delivery and identifying new business opportunities to drive revenue growth.
• Actively participate in business development initiatives, collaborating with the business development employees to identify and secure new business within the region.
• Oversee customer relations and proactively manage conflict resolution, ensuring swift and satisfactory solutions for both customers and employees.
• Establish and enforce policies, standards, and procedures for effective operational management, driving operational efficiency and excellence across all sites.
• Leverage technology and systems to streamline operations, optimize resource allocation, and reduce costs.
• Set and monitor quantitative and qualitative performance metrics to evaluate and continuously improve organizational effectiveness, reporting results to leadership.
• Oversee budget planning and administration, ensuring alignment with corporate financial objectives and implementing robust cost-control measures.
• Approve budget forecasts and evaluate larger project cost estimates.
• Ensure effective resource deployment to meet organizational targets and deliver profitability.
• Champion a culture of safety, ensuring all facilities operate in compliance with regulatory standards and internal safety protocols.
• Maintain knowledge of industry trends and emerging technologies, positioning the organization as an industry leader in safety, sustainability, and operational efficiency.
• Develop and lead a high-performing team, fostering a culture of empowerment, accountability, and collaboration.
• Responsible for onboarding and offboarding team members and resolving employee disputes as necessary.
• Actively coach and mentor team members, providing guidance on conflict resolution, career development, and leadership best practices.
• Facilitate the ongoing professional development of Area Managers, equipping them with the tools and insights needed for success.
• Engage in industry networking to enhance the company's visibility and brand reputation.
• Represent hth companies in community and industry events, promoting a positive image and building relationships that support business objectives.

Requirements

• At least eight years of industry-related experience.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Working understanding of safety principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.

Nice-to-haves

• Experience in business development and client relations.
• Knowledge of safety regulations and compliance standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Tuition reimbursement