Director of Operations

PSSI International - Charlotte, NC

Full-time - Senior

Charlotte, NC

10,001+ employees

Construction of Buildings

About the position

The Director of Operations at PSSI is a strategic leadership role responsible for driving operational excellence and enhancing organizational performance within the food sanitation industry. This position serves as a critical link between the Vice President of Operations and Division Managers, ensuring alignment of strategic objectives with operational execution across multiple territories. The role emphasizes innovation, collaboration, and a commitment to operational efficiency, contributing to the company's mission of delivering exceptional service and driving growth.

Responsibilities

• Oversee the day-to-day operations of the assigned territory, ensuring operational excellence and service improvements.
• Collaborate with the VP of Operations and Division Managers to translate corporate strategies into actionable plans.
• Provide leadership and guidance to Division Managers, ensuring adherence to company policies and safety standards.
• Monitor key performance indicators (KPIs) and operational metrics, implementing strategies to optimize performance.
• Head continuous improvement initiatives to streamline processes and enhance service delivery.
• Optimize staffing levels and resource allocation to meet operational demands and budgetary goals.
• Cultivate strong relationships with key customers and ensure exceptional service delivery.
• Ensure compliance with regulatory requirements and internal policies, mitigating risks.
• Mentor and develop Division Managers and operational teams, fostering a culture of accountability and professional growth.

Requirements

• 8+ years of operations-related progressive experience in a food production/sanitation environment.
• Bachelor's Degree or commensurate experience.
• Working knowledge of government regulations (EPA, USDA, OSHA) and safety standards.
• Proficient in Microsoft Office and basic skills to learn new programs.
• A valid driver's license.
• Demonstrated experience in building and maintaining long-term customer relationships.

Nice-to-haves

• Demonstrated ability to think strategically and develop innovative solutions.
• Ability to motivate teams to succeed.
• Proven history of working well within a team and adherence to core values.

Benefits

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• 401k Retirement Plan
• Paid Holidays
• Paid Vacation
• Employee Assistance Program
• Training & Development Opportunities