Aramark - Washington, DC
posted 4 months ago
As a General Manager, you will be responsible for planning, managing, and guiding contracted services across multiple sites for one or more clients, typically generating revenue between $2-15M+. Your primary goal will be to meet operational and financial objectives while ensuring client satisfaction and addressing customer needs. The services you oversee may include food service, facility support, custodial services, retail, lodging, transportation, and more. Your role will require you to be a capable operations manager who leads a team dedicated to providing excellent service to our clients. You will leverage your knowledge of the client's business, build positive relationships, and maintain a focus on safety to make a significant impact every day. In this position, you will lead a team that provides operational expertise in contracted services while managing hands-on execution of operations. You will be responsible for managing client and community relationships at the location, continually assessing operations, and developing plans to enhance service delivery and drive employee and customer satisfaction. Building, developing, and leading a management team and staff capable of achieving organizational objectives will be a key part of your responsibilities. You will also recommend methods, resources, and implementation strategies for service improvement and growth based on a thorough understanding of operational needs, capabilities, and contractual obligations. In partnership with the Finance team, you will manage a budget and assist in designing improvements to optimize financial performance and operational productivity. Compliance with all local, state, and federal regulations and codes is essential, and you will maintain all associated records and reports. Additionally, you will ensure adherence to Aramark's standards of operation, including safety standards and the Business Conduct Policy, at all times.