Director of Operations

$115,000 - $130,000/Yr

Mgmt Global Consulting - New Orleans, LA

Full-time - Mid Level

New Orleans, LA

About the position

The Regional Director of Operations at MGMT Global will oversee multiple K-12 dining accounts within a designated territory, leading a cross-functional team to achieve operational and financial goals. This role involves managing client relationships, ensuring compliance with food service regulations, and fostering a positive environment for employees and clients. The Director will implement strategic plans, meet KPIs, and provide leadership to ensure high service levels and accountability.

Responsibilities

• Lead, manage, and inspire Site Leads and their teams to deliver high-quality food service and exceptional customer experiences at each location.
• Drive team development and build strong relationships with clients to meet key performance indicators, including profitability, safety, and engagement.
• Communicate regularly with leadership and peers to share best practices, address challenges, and champion diversity within the team.
• Oversee territory accounts, making strategic decisions with consideration of both short-term and long-term impacts.
• Act as a brand ambassador, attending client and community events and representing the organization with professionalism.
• Collaborate with sales, HR, and finance teams on proposal development and participate in the sales and retention process.
• Ensure compliance with USDA, regional, state, and local policies governing meal programs, as well as safety and quality assurance requirements.
• Conduct audits and propose solutions for improvements to maintain the highest standards in food service operations.
• Champion team development, performance evaluations, and succession planning, with a focus on building management skills across the team.
• Take ownership of financial results and P&L for districts, ensuring accurate reporting, forecasting, and budgeting in collaboration with leadership.

Requirements

• Minimum of 3 years of progressive experience in K-12 or multi-unit foodservice.
• Proven leadership experience with expertise in contract/budget management, customer service, people development, and food service operations.
• Strong business acumen and a demonstrated ability to grow a business.
• Ability to think strategically and analytically while maintaining attention to detail.
• Exceptional communication, presentation, and client relationship management skills.
• Proactive, positive, flexible, and resilient mindset, with the ability to adapt to changing environments.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite and other relevant software.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance