Unclassified - Chattanooga, TN

posted 3 months ago

Full-time - Mid Level
Chattanooga, TN

About the position

The Director of Operations at Crystal Dental Partners is a pivotal role that encompasses a wide range of responsibilities aimed at ensuring the smooth and efficient operation of our dental management services. This full-time, on-site position is based in Chattanooga, TN, and requires a dynamic leader who can effectively oversee day-to-day operations across multiple dental practices. The Director will be tasked with managing teams, analyzing performance data, and implementing best practices to drive operational excellence. This role is not just about managing processes; it is about fostering a culture of collaboration and continuous improvement within the organization. In this position, the Director of Operations will be responsible for budgeting and financial oversight, ensuring that all practices operate within their financial means while still delivering exceptional service to our patients. The ideal candidate will possess strong analytical skills to interpret performance data and make informed decisions that enhance operational efficiency. Excellent customer service is at the heart of our mission, and the Director will play a crucial role in ensuring that our teams are equipped to meet and exceed patient expectations. The Director of Operations will also be expected to provide leadership and coaching to team members, helping them to develop their skills and advance their careers within the organization. This role requires a proactive approach to problem-solving and the ability to adapt to the ever-changing landscape of the dental industry. The successful candidate will be a strategic thinker with a passion for operational excellence and a commitment to the mission of Crystal Dental Partners: to take care of our patients, take care of each other, and thrive as a team.

Responsibilities

  • Oversee day-to-day operations of dental practices
  • Manage and lead teams to achieve operational goals
  • Analyze performance data to identify areas for improvement
  • Develop and manage budgets for operational efficiency
  • Ensure excellent customer service is provided at all times
  • Implement best business practices across all locations
  • Foster a culture of collaboration and continuous improvement
  • Provide leadership and coaching to team members
  • Adapt operations to meet the changing needs of the dental industry

Requirements

  • 5+ years of experience in operations management roles
  • Strong analytical skills for performance data analysis
  • Proven team management abilities
  • Experience in budgeting and financial oversight
  • Excellent customer service skills
  • Bachelor's degree in business administration or a related field
  • Experience in the dental industry is a must
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