Director of Operations

American Security Programs - Newark, NJ

Part-time - Senior

Newark, NJ

Administrative and Support Services

About the position

The Director of Operations at Allied Universal is responsible for overseeing all Account Managers and managed business operations in a Mega Market. This role focuses on ensuring client satisfaction, maintaining high standards of Security Officer performance, and driving business growth through excellent customer service and talent development. The position requires a strategic leader who can foster strong relationships with clients and internal teams while upholding ethical standards and operational excellence.

Responsibilities

• Set an example as a leader with a management style that encourages participation and ownership by all.
• Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks.
• Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization.
• Oversee all managed business and client relationships.
• Perform daytime client visits and post inspections.
• Negotiate client account renewals.
• Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel.
• Reinforce and encourage exemplary service delivery to all clients, ensuring client satisfaction and retention.
• Maintain confidentiality of all information and data.
• Keep records and prepare accurate and timely feedback/reports as required.

Requirements

• Bachelor's degree or related field.
• Minimum of 5 years of general management experience in a service industry.
• Excellent interpersonal and communication skills, including highly effective written and oral delivery.
• Dedication to high quality customer service delivery and integrity through proven client and customer relationships.
• Strategic thinker with financial acumen to grow the business while maintaining and retaining current business.
• Proven track record of excellence in service and financial management using consultative client engagement.
• Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients.
• Proven track record of developing and engaging people to achieve superior results.
• Proven success in hiring the best talent and effectively managing team performance.
• Ability to deal with internal and external customers and ensure compliance with fair employment practices.

Nice-to-haves

• Contract or proprietary security services experience.

Benefits

• Company issued laptop and cell phone
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's matching 401(k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.