Director of Operations

Asset Living - Atlanta, GA

Full-time - Senior

Atlanta, GA

Real Estate

About the position

The Director of Operations at Asset Living plays a crucial role in managing and enhancing the operational efficiency of the real estate management company. This position focuses on ensuring exceptional client service, fostering team effectiveness, and driving strategic initiatives. The Director will oversee regional operations, compliance, quality control, and may assist in new business development, making it a pivotal role in the organization.

Responsibilities

• Assist with all regional operations, including processes, strategy, initiatives, support, compliance, and quality control.
• Quality Control - Assist in ensuring that each property is maintained to the standards required of all Asset Living properties.
• Actively reinforce/advance knowledge related to essential Asset programs.
• Maintain effective communication & reinforce new initiatives through centralized gathering and distribution of information.
• Participate in Business Manager & Regional Manager Meeting structure - Set calendar and work with Director of Performance/Training, Division President and VPs to develop agendas and content.
• Plan, execute, and participate in committees or chair them as requested.
• Coordinate Transitions and Due Diligence as needed.
• Make recommendations and modifications regarding office performance, business needs, etc.
• Any other tasks assigned or directed.

Requirements

• Actively listen and empathize with team members, incorporating their feedback into decision-making processes.
• Effectively communicate with clients, offering proactive solutions rather than just presenting issues.
• Property Management or related Real Estate knowledge/experience.
• Exhibit trustworthiness, integrity, and strong delegation and time management skills.
• Demonstrate financial analysis skills and collaborate on execution of the company's strategic direction.
• Unify the team towards common goals and monitor performance.
• Communicate effectively with the team to understand their goals and growth paths.
• Exhibit emotional intelligence, resilience, and creativity in problem-solving.
• Proficiency in Microsoft Office Suite and relevant Property Management Systems (PMS).
• Proven ability to run advanced reporting in Excel.

Nice-to-haves

• Exceptional communication and interpersonal skills.
• Strong financial acumen and market research knowledge.
• Advanced problem-solving and analytical skills.
• Emotional intelligence and regulation.
• Adaptability and resilience.