BrightStar Care - North Miami, FL
posted 4 months ago
BrightStar Care of Miami, FL is currently seeking a dedicated and experienced Director of Operations to lead our team and make a significant impact in the lives of seniors in the Miami, Hialeah, and Key Largo areas. This role is pivotal in ensuring that our home care agency operates at the highest standards of quality and care. As the Director of Operations, you will be responsible for overseeing all aspects of branch operations, including client and customer care, recruitment, payroll, scheduling, billing, and compliance with accreditation standards. You will work closely with customer care managers to ensure that our clients receive the best possible service and support. In this position, you will implement and execute effective recruitment strategies to attract top talent for both field staff and branch office positions. You will also manage payroll and scheduling processes, utilizing technology tools to streamline operations and ensure efficiency. Compliance with Joint Commission accreditation standards and all relevant regulations is a critical aspect of this role, and you will be responsible for enforcing these standards within the branch. The ideal candidate will have a strong background in healthcare operations, with experience managing a high-volume office or agency. You will need to demonstrate excellent leadership skills, the ability to manage a diverse team, and a commitment to providing exceptional customer service. This is an exciting opportunity to join a company that values its employees and promotes from within, offering a flexible schedule and a supportive work environment.