Director of Operations

Levy Restaurants - Nashville, TN

Full-time - Manager

Nashville, TN

251-500 employees

Food Services and Drinking Places

About the position

The Director of Operations at Levy is responsible for leading the team at Geodis Park in Nashville, ensuring high standards of guest experience, safety, and financial performance. This role requires an experienced food and beverage leader who can coach and motivate team members while driving operational performance and execution.

Responsibilities

• Proactively coaching and motivating team members to deliver their best
• Identifying opportunities and driving continual improvement in location operations
• Building strong partnerships with location partners
• Working with regional and Home Office leadership to drive innovation and best practices
• Delivering against financial goals and budgets
• Coaching the operations management team
• Representing Levy at partner meetings and networking with key partners and vendors
• Overseeing safety and sanitation standards across the location
• Reviewing financial reports and developing action plans
• Leading the development of the location's food story and guest experience
• Completing team member performance reviews and career development planning
• Responding to administrative work related to role responsibilities
• Reviewing and processing expense reports
• Interviewing applicants for hiring consideration
• Collaborating with culinary leadership for menu development
• Overseeing season planning process
• Conducting manager meetings to engage and inform
• Conducting event walks interacting with team members and guests
• Identifying management support needs for high-demand periods
• Managing team recognition program 'Levy Legends'
• Conducting building safety walks
• Completing corrective actions to improve performance
• Mentoring future talent and developing leaders
• Closing payroll on a bi-weekly basis
• Ensuring timely and accurate financial reporting
• Driving shrinkage prevention efforts
• Leading operational improvement planning
• Participating in Governance Meeting presentations
• Planning budget and P&L management
• Engagement planning with the leadership team
• Acting as the figurehead for Levy's Work of Change initiative

Requirements

• 5+ years of leadership experience in high volume Hospitality or Retail
• Bachelor's Degree in Hospitality Management preferred
• High level of computer literacy
• Understanding of financial concepts
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Benefits

• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance