Director of Operations

$80,000 - $90,000/Yr

Monarch Shores - San Juan Capistrano, CA

Full-time - Senior

San Juan Capistrano, CA

Ambulatory Health Care Services

About the position

The Director of Operations is responsible for the overall operational management and efficiency of a Drug and Alcohol Treatment Program. This role involves overseeing both clinical and non-clinical functions, managing staff, ensuring compliance with healthcare regulations, and promoting a safe, therapeutic environment for clients. The Director collaborates closely with executive leadership to implement strategic initiatives aimed at enhancing patient outcomes and optimizing program resources.

Responsibilities

• Oversee daily operations of the treatment program, including clinical services, administrative support, and facility management.
• Monitor workflow and ensure effective communication between departments.
• Develop and implement operational policies and procedures to maintain quality standards and ensure smooth delivery of services.
• Supervise, mentor, and support staff, including counselors, nurses, administrative personnel, and other clinical team members.
• Conduct performance evaluations, facilitate professional development, and ensure staff are trained in evidence-based treatment modalities.
• Ensure the program complies with state and federal regulations, as well as any accreditation standards (e.g., DHCS, The Joint Commission).
• Oversee documentation and reporting requirements, including audits, licensing, and certification processes.
• Collaborate with clinical leadership to develop and enhance treatment protocols, ensuring that services remain evidence-based and client-centered.
• Monitor program performance metrics and identify areas for improvement.
• Lead quality improvement initiatives to enhance patient outcomes, satisfaction, and overall program efficiency.
• Ensure that clients and families are engaged throughout the treatment process, including admission, ongoing care, and discharge planning.
• Address and resolve client grievances or complaints in a professional and timely manner.
• Develop and oversee protocols for handling emergencies, including medical crises, behavioral incidents, and facility-related issues.

Requirements

• Bachelor's degree preferred
• 7 years in healthcare preferably within substance abuse treatment or behavioral health services
• 10+ years preferred
• Requirement to have two years of experience in management
• In-depth knowledge of addiction treatment services, clinical operations, and applicable healthcare regulations
• Proven leadership, team building, and conflict-resolution skills
• Strong financial management and budget oversight experience
• Excellent communication and interpersonal skills, with the ability to engage with clients, families, staff, and external stakeholders
• Familiarity with electronic health records (EHR) and data management systems

Benefits

• Health insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Life insurance
• Dental insurance
• Bonus Potential