Director of Operations

$85,000 - $90,000/Yr

LAZ Parking - Austin, TX

Full-time - Mid Level

Austin, TX

Personal and Laundry Services

About the position

The Director of Operations, Commercial for LAZ Parking in Austin, Texas, is responsible for overseeing the financial and operational management of a portfolio of parking facilities. This role emphasizes a people-first approach, supporting the operational teams while ensuring high levels of service, client satisfaction, and revenue growth. The Director will lead a team, manage client relationships, and execute business development initiatives, all while embodying the company's culture of servant leadership.

Responsibilities

• Maintain multiple client accounts, including commercial garages and surface lots.
• Develop client relationships and ensure business retention.
• Maximize revenue, manage expenses, and enhance customer satisfaction.
• Assist with business development, proposals, presentations, and transitions for new locations.
• Lead, direct, and develop a team of managers and employees to achieve goals.
• Identify high-potential employees to support organizational growth.
• Plan and execute the opening of new locations within the assigned portfolio.
• Prepare budgets and conduct monthly profit/loss reviews by location.
• Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
• Implement and deliver all contractual requirements between LAZ Parking and clients.
• Prepare daily, weekly, monthly, and annual financial and operational reports.
• Manage, plan, schedule, train, and direct Facilities Managers and Assistant Managers.
• Serve as a liaison to parking patrons and stakeholder groups.
• Monitor and analyze market rate structures.
• Complete additional projects and initiatives as assigned.

Requirements

• Bachelor's Degree or equivalent work experience.
• 5+ years in a management role, preferably in parking management.
• Understanding of P&L's and ability to run monthly client reports.
• Strong customer service skills and ability to facilitate coaching conversations.
• Ability to work evening hours and weekends as needed.
• Experience with parking management systems and technology.
• Knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.

Benefits

• Competitive salary range of $85,000 - $90,000 per year.
• Full-time employment with opportunities for growth and development.