DIRECTOR OF OPERATIONS

Mb2 Dental Solutions - Denver, CO

Full-time - Mid Level

Denver, CO

501-1,000 employees

Administrative and Support Services

About the position

The Director of Operations at MB2 Dental is responsible for leading and mentoring managers across multiple dental practices in the Midwest region. This remote role requires strategic oversight of operations and financial success, ensuring practices meet immediate needs while positioning for growth. The Director will collaborate with various stakeholders, create budgets, and implement long-term growth plans, all while upholding high professional standards.

Responsibilities

• Demonstrate exceptional client service through effective communication.
• Identify team members' strengths and areas for leadership and management growth.
• Coach and guide team members to excel in service excellence.
• Lead recruitment efforts, partnering with HR for successful staffing, reduced turnover, and team development.
• Facilitate smooth onboarding for seamless integration.
• Train operations team for efficient and accurate task execution.
• Ensure quality through audits and additional training.
• Set and monitor clear business and development goals.
• Collaborate with owners and MB2 leadership on strategic, operational decisions.
• Analyze key metrics, implement corrective actions, and create long-term growth plans.
• Partner with MB2 departments for sustainable programs.
• Strategically address areas for improvement, tailoring messages for effective communication.
• Maintain project organization and updates through charters and meetings.
• Understand performance drivers and benchmarks.
• Course correct for sustained success.
• Assess practice needs, plan improvements, and ensure team compliance with training and reviews.
• Offer constructive feedback for continuous enhancement.

Requirements

• 3+ years of dental management experience or a bachelor's degree in a related field.
• Preferred experience in dental office management.
• Strong attention to detail and exceptional organizational abilities.
• Proficiency in delegation and remote management.
• Excellent communication skills, capable of effective communication across all organizational levels.