Director of Operations

$100,000 - $120,000/Yr

Middle East Institute - Washington, DC

Full-time - Mid Level

Washington, DC

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Director of Operations is responsible for overseeing essential operational and administrative functions within the organization. This role is crucial for ensuring efficient day-to-day operations, driving process improvements, and fostering collaboration across teams to support the organization's strategic vision. The Director will work closely with the COO and management team to lead various operational areas including HR, IT, and facilities management.

Responsibilities

• Drive efficient day-to-day operations across all departments, monitoring performance metrics and implementing process improvements.
• Lead HR administration including recruiting and onboarding, benefits, and leave; performance and talent management; and training and development.
• Oversee facilities management, ensuring timely maintenance, compliance with safety regulations, and optimal use of space.
• Manage IT and digital systems infrastructure with outsourced consultant support, including hardware, software, data, and network systems.
• Design and develop risk management policies and procedures, including securing comprehensive insurance coverage and policies.
• Oversee and ensure compliance with all necessary licenses and filing requirements, including local, state, and federal regulations.
• Develop and implement operational strategies, solutions, and policies to enhance operational performance and effectiveness across all departments.
• Build and manage strong relationships with vendors and service providers.
• Foster collaboration between departments to streamline operations and enhance communication.
• Perform other relevant duties as assigned to support the organization's objectives.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).
• Proven experience in operations management, preferably in a leadership role.
• Ability to develop and implement strategic initiatives that drive operational excellence.
• Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
• Familiarity with Salesforce, Rippling, Google Workspace, Microsoft Teams, and similar tools to enhance workflow and communication.
• Strong analytical skills and a proactive approach to identifying and resolving issues.
• Ability to build relationships and foster collaboration within diverse teams.

Benefits

• Comprehensive benefits include the option of 100% employer-paid coverage for self and family.
• Retirement Savings Plan after the first year: Contribution of 7.5% of the first $25,000 annual salary and 6% of the annual salary after.
• Generous Paid Time Off (PTO) and Leave plans including paid parental leave.
• Employee Wellness Plans including EAP and partnerships with Noom and Unwinding Meditation Apps.
• Access to The Oman Library, Middle East Journal, and select MEI events.