Excel Facility Services - Nutley, NJ
posted 4 months ago
The Director of Operations at Excel Facility Services is a pivotal role responsible for the development, implementation, and monitoring of the day-to-day systems and processes within the operations department. This position is designed to provide ongoing guidance and support to the operations employees, with a focus on enhancing job performance and satisfaction to benefit the organization as a whole. The Director will play a crucial role in driving the successful execution of the strategic operations plan by ensuring that key stakeholders have the necessary information and resources, removing obstacles, maximizing coordination across functional areas, and optimizing the operations department's structures, processes, and tools. This includes gathering and managing key performance indicators (KPIs), collecting internal stakeholder feedback, and collaborating with executive management to make necessary adjustments. In this role, the Director of Operations will be tasked with developing and leading new opportunities in a fast-paced environment. They will devise strategies to ensure growth by identifying and implementing process improvements that maximize output while minimizing costs, all while maintaining quality within the department. The Director will oversee internal and external reporting, ensuring timely submission of reports from operational staff, and the collection and organization of supporting documentation. They will also direct evaluation and assessment processes, including satisfaction surveys, to gauge service delivery, customer service effectiveness, and progress toward objectives. The Director will set strategic goals and implement strategies aimed at operational efficiency, increased productivity, and timely task completion. They will uphold company policies and compliance with contractual requirements, select and train staff, and perform administrative functions related to personnel management. This includes overseeing recruitment, screening, training, supervision, and evaluation of staff, while working closely with the Executive Director to foster a trusting and inclusive environment aligned with the company’s values. The role also involves analyzing information, maintaining organized communication, preparing reports, managing budgets, and networking with businesses to strengthen service delivery. Continuous learning and adaptation to changing duties and responsibilities are essential aspects of this position.