Director of Operations

$85,000 - $85,000/Yr

Allied Universal - San Francisco, CA

Part-time - Mid Level

San Francisco, CA

Administrative and Support Services

About the position

The Director of Operations at Allied Universal is responsible for overseeing all Account Managers and managed business operations in a Mega Market. This role focuses on ensuring client satisfaction, maintaining high standards of Security Officer performance, and driving profitable business growth. The Director will lead a team, develop strong client relationships, and implement best practices to achieve operational excellence.

Responsibilities

• Set an example as a leader with a management style that encourages participation and ownership by all.
• Conduct all business with the highest ethical and professional standards while maintaining client bill rates and overseeing billbacks.
• Develop and maintain strong working relationships with senior management at all accounts and key corporate functions.
• Oversee all managed business and client relationships.
• Perform daytime client visits and post inspections.
• Negotiate client account renewals.
• Support and execute Performance Management and Talent Management programs for all assigned personnel.
• Reinforce and encourage exemplary service delivery to all clients to ensure satisfaction and retention.
• Maintain confidentiality of all information and data.
• Keep records and prepare accurate and timely feedback/reports as required.

Requirements

• Bachelor's degree or related field.
• Minimum of 5 years of general management experience in a service industry.
• Excellent interpersonal and communication skills, including effective written and oral delivery.
• Dedication to high-quality customer service delivery and integrity through proven client relationships.
• Strategic thinker with financial acumen to grow the business while retaining current clients.
• Proven track record of excellence in service and financial management.

Nice-to-haves

• Contract or proprietary security services experience.

Benefits

• Base Wage: $85,000 - $90,000 + bonus eligibility + automobile allowance and fuel card
• Company issued laptop and cell phone
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in the company's matching 401(k) or Supplemental Income Plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.