Generator Supercenter of Baton Rouge - Baton Rouge, LA
posted 4 days ago
Full-time - Manager
Baton Rouge, LA
About the position
The Director of Operations at Generator Supercenter Heartland is responsible for overseeing the daily field operations as a Generac Authorized Dealer. This role focuses on managing field service activities, enhancing productivity, optimizing profit margins, and ensuring compliance with safety and environmental standards. The Director will work closely with install crews, service technicians, and internal teams to foster strong customer relationships and drive performance improvements.
Responsibilities
- Manage service scheduling for new equipment startups, preventative maintenance agreements, emergencies, and additional work within contractual guidelines.
- Provide performance assessments and feedback to service technicians.
- Build and maintain strong relationships with customers.
- Develop good working relationships with internal teams and team members.
- Complete performance reviews for all charges per job.
- Ensure timely and correct completion of rental maintenance and repairs for 100% rental readiness.
- Monitor and report the status of open additional and emergency service orders to customers.
- Drive technician performance to meet target hours on preventative maintenance and quoted jobs for proper gross profit outcomes.
- Ensure day-to-day safe working practices, including electrical, lifting, and driving safety.
- Develop best practices to maintain financial goals set by the department.
- Work with parts departments to streamline order to dispatch processes.
- Plan, communicate, and execute the off-hours on-call list for the designated area of responsibility.
Requirements
- Minimum high school diploma required.
- Two-year associates management degree or equivalent experience desirable.
- Minimum of two years of supervisory experience in power generation or generator repair business.
- Proficiency in Microsoft products is required.
Nice-to-haves
- Experience in the power generation industry.
- Strong problem-solving skills and innovative thinking.
Benefits
- Dental insurance
- Health insurance
- Vision insurance
