Director of Operations

Crescent Hotels & Resorts - Newark, NJ

Full-time - Senior

Newark, NJ

Accommodation

About the position

The Director of Operations at Crescent Hotels & Resorts LLC is responsible for overseeing the daily operations of the hotel, ensuring compliance with company policies and local regulations, and enhancing guest service standards. This role involves budget management, departmental performance analysis, and collaboration with the General Manager and department heads to drive profitability and operational efficiency.

Responsibilities

• Compose an annual budget in coordination with department heads and the General Manager.
• Perform audits throughout the year to ensure profitability.
• Analyze the performance of each department and report any problem areas.
• Make recommendations to improve profitability for hotel operations.
• Assist the General Manager in the day-to-day operation of the hotel.
• Manage compliance with company or brand established policies and procedures, as well as local, state, and federal laws and regulations.
• Assist in day-to-day operations within all departments.

Requirements

• Proven record of experience managing a team, preferably in a hospitality role.
• Superb communication skills.
• Strong organizational skills.
• Excellent problem-solving skills.

Nice-to-haves

• Experience with ONQ and Profit Sage.