Grand Banks - New York, NY
posted 4 months ago
The Director of Operations (DOO) at Grand Banks is a pivotal leader responsible for the overall management and operational excellence of one of the busiest venues in the Crew hospitality group. This role requires a seasoned professional with significant experience in upscale restaurant management and operations, demonstrating full accountability for daily, weekly, and ongoing operations. The DOO will focus on achieving organizational objectives, enhancing overall performance, and ensuring the highest standards of guest satisfaction. In this hands-on position, the DOO will actively participate in daily operations, including evenings and weekends, to assess management and staff performance and identify areas for improvement. The role involves guiding the management team, upholding advanced service protocols, certifying that staff are properly trained, enforcing company standards and policies, supervising administrative functions, and ensuring compliance with health codes and safety regulations. The DOO will oversee the entire venue management team, both front of house and back of house, and will report directly to the company-wide Executive Director of Operations. Key responsibilities include managing revenue through performance analysis and sales data, meeting financial goals, controlling labor costs, overseeing inventory and cost of goods, and ensuring accurate invoicing and payables. The DOO will also lead by example, motivating the restaurant team to provide exceptional service, maintain elevated service standards, and implement ongoing training programs for managers and staff. Additionally, the DOO will manage guest feedback, ensure compliance with health and safety regulations, and foster a collaborative environment to enhance employee morale and retention.