Director of Operations

$165,000 - $185,000/Yr

Knowhirematch - Emeryville, CA

Full-time - Mid Level

Emeryville, CA

About the position

The Operations Director is responsible for overseeing the daily collection operations at a single site with multiple lines of business. This role focuses on managing performance, productivity metrics, cost management processes, and P&L responsibility, ensuring compliance with safety standards and regulations, and leading a team of Route Managers.

Responsibilities

• Lead the district's daily operations, providing direct support to drivers to ensure safety, service efficiency, and cost savings.
• Ensure compliance with safety standards and regulations, including Company policies, OSHA, and other relevant laws.
• Conduct thorough root cause investigations for all incidents and injuries, followed by coaching and retraining as necessary.
• Oversee personnel management, including hiring, coaching, training, performance evaluation, compensation decisions, promotions, and terminations.
• Collaborate with senior management to formulate short- and long-term goals and develop actionable plans for operations.
• Participate in P&L reviews, ensuring budget targets are met.
• Implement programs to optimize equipment utilization, maintenance, and labor/material costs.
• Serve as a liaison with local city, municipal, and county agencies to ensure customer satisfaction, improve operational efficiency, and negotiate contracts.
• Act as a key figure in community outreach efforts to build the company's reputation and secure business growth at the site.

Requirements

• Associate's degree or high school diploma/GED with at least 2 years of relevant work experience.
• Minimum 2 years in a supervisory role with P&L responsibility.
• Proven track record in operations, customer service, community relations, health and safety, or financial and HR functions.
• Experience in safety program implementation (OSHA), budget management, equipment specification, and resolving labor relations issues.
• Valid driver's license with a clean driving record.

Nice-to-haves

• Experience managing budgets ranging from $150 million to $250 million.
• Strong ability to engage in community outreach to promote the business.

Benefits

• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Flexible schedule
• Life insurance