Director of Operations

Kinseth Hospitality Companies - Omaha, NE

Full-time - Manager

Omaha, NE

Accommodation

About the position

The Director of Operations is a pivotal leadership role responsible for managing all functions of the business unit to ensure efficient and profitable operations. This position is based out of the Omaha/Council Bluffs area and requires a proactive approach to overseeing property improvements, renovations, and new openings in collaboration with the KHC Construction and Facilities team. The Director will maintain regular communication with corporate officers regarding staffing, quality, financial, and human resource needs for assigned properties. This role also involves participating in senior management calls and ensuring compliance with franchise agreements through regular property visits and inspections. In addition to operational oversight, the Director of Operations will monitor and direct sales, marketing, revenue, and quality efforts across assigned properties. This includes participating in sales and revenue calls, ensuring guest satisfaction through excellent customer service, and holding property managers accountable for quality standards. The Director will also be responsible for overseeing the financial performance of the business unit, including revenue management, accounts payable, payroll, and purchasing, while developing and managing operating budgets in conjunction with general managers. Human resources responsibilities include recruiting, hiring, and training property general managers, as well as monitoring employee relations and compliance with safety training programs. The Director will also conduct weekly leadership calls with general managers to review company initiatives and ensure consistent communication. Overall, this role requires a strong leader who can effectively manage multiple properties and ensure operational excellence across the board.

Responsibilities

• Manage all functions of the business unit to ensure efficient and profitable operations.
• Participate in senior management calls and maintain communication with corporate officers regarding staffing and quality needs.
• Oversee property improvements, renovations, and new openings in collaboration with the KHC Construction and Facilities team.
• Monitor and direct sales, marketing, revenue, and quality efforts across assigned properties.
• Ensure compliance with franchise agreements through regular property visits and inspections.
• Review and analyze financial performance, including revenue management and accounts payable.
• Develop and manage operating budgets in conjunction with general managers.
• Recruit, hire, and train property general managers and senior property managers.
• Monitor employee relations and ensure compliance with safety training programs.
• Conduct weekly leadership calls with general managers to review company initiatives.

Requirements

• Associates Degree (AA) and three to four years experience or Bachelor's degree (BA) from a four-year college or university and two years experience; or equivalent combination of education and experience.
• Ability to read, develop, analyze and interpret complex documents and financial reports.
• Strong communication skills, both verbal and written, to respond effectively to sensitive inquiries or complaints.
• Ability to understand and manipulate accounting concepts such as budgeting and financial planning.
• Proficient in crisis management and handling emergencies in a calm and effective manner.

Nice-to-haves

• Franchise specific certification.
• Experience with DELPHI Sales Management System.
• Familiarity with Revinate and Brand Service and Quality tracking systems.

Benefits

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants