Kinseth Hospitality Companies - Omaha, NE
posted 4 months ago
The Director of Operations is a pivotal leadership role responsible for managing all functions of the business unit to ensure efficient and profitable operations. This position is based out of the Omaha/Council Bluffs area and requires a proactive approach to overseeing property improvements, renovations, and new openings in collaboration with the KHC Construction and Facilities team. The Director will maintain regular communication with corporate officers regarding staffing, quality, financial, and human resource needs for assigned properties. This role also involves participating in senior management calls and ensuring compliance with franchise agreements through regular property visits and inspections. In addition to operational oversight, the Director of Operations will monitor and direct sales, marketing, revenue, and quality efforts across assigned properties. This includes participating in sales and revenue calls, ensuring guest satisfaction through excellent customer service, and holding property managers accountable for quality standards. The Director will also be responsible for overseeing the financial performance of the business unit, including revenue management, accounts payable, payroll, and purchasing, while developing and managing operating budgets in conjunction with general managers. Human resources responsibilities include recruiting, hiring, and training property general managers, as well as monitoring employee relations and compliance with safety training programs. The Director will also conduct weekly leadership calls with general managers to review company initiatives and ensure consistent communication. Overall, this role requires a strong leader who can effectively manage multiple properties and ensure operational excellence across the board.