Director of Operations

$150,000 - $200,000/Yr

Obagi Cosmeceutical - Long Beach, CA

Full-time - Senior

Long Beach, CA

101-250 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Director of Operations at Obagi Cosmeceuticals is responsible for overseeing global distribution and logistics, including warehousing, fulfillment, transportation, and freight operations across multiple third-party logistics providers (3PLs). This role requires collaboration with various commercial and operational teams to enhance processes and standardize delivery operations, ensuring compliance with FDA regulations for prescription and cosmetic products. The position reports directly to the Vice President of Global Operations and plays a critical role in driving efficiency and cost-effectiveness in the supply chain.

Responsibilities

• Oversee global distribution and logistics requirements including warehousing, fulfillment, transportation, and freight operations.
• Drive proactive warehousing and freight planning to support volume growth globally.
• Analyze and optimize global distribution operations via 3PLs.
• Ensure distribution and logistics capabilities meet or exceed industry and customer requirements for cost, quality, and responsiveness.
• Lead and negotiate vendor agreements to minimize costs without compromising service quality.
• Analyze the financial impact of proposed logistics changes.
• Create, enhance, and maintain relationships with external vendors and 3PL partners.
• Negotiate warehousing and transportation services agreements in partnership with Legal.
• Guide and implement changes to serialization processes to comply with FDA requirements.
• Utilize import/export expertise and adhere to global shipping compliance and trade regulations.
• Oversee the preparation and accuracy of shipping documentation.
• Collaborate with business partners and vendors to drive efficiencies across the supply chain.
• Document and refine standard operating procedures with 3PLs and vendors.
• Develop contingency plans to resolve challenges and minimize gaps in the delivery process.
• Analyze spend patterns and identify opportunities to reduce costs.
• Accurately forecast distribution and logistics costs and manage budgets.

Requirements

• Bachelor's degree from an accredited university, preferably in Business Management, Operations Management, or related fields.
• At least 10+ years of direct leadership and Warehouse/Logistics/Distribution experience.
• 3-5 years of global logistics and freight forwarding knowledge.
• Prior experience with prescription Rx and pharmaceutical products is highly preferred.
• Solid working knowledge of cosmetics, drug/OTC, prescription Rx, and wellness products.
• Experience with vendor management, cost analysis, and demonstrated superior negotiation skills.
• Strong knowledge of multi-modal logistics pricing models.
• Strong qualitative, analytical, and critical thinking skills.
• Exceptional organizational and prioritization/time management skills.
• Proficiency in Oracle, NetSuite, and warehouse management systems, as well as Tableau and/or Business Intelligence reporting tools.
• Flexibility with working with multiple time zones.

Nice-to-haves

• Experience in modern sourcing tools.
• Possess an energetic, positive attitude that encourages team growth.

Benefits

• Competitive salary ranging from $150,000 to $200,000 per year.