Director of Outlets & Banquets

Hyatt - Salt Lake City, UT

Full-time - Manager

Salt Lake City, UT

Accommodation

About the position

The Director of Outlets & Banquets at Hyatt Centric Park City is responsible for overseeing the daily operations of the hotel's Food & Beverage division, which includes managing the restaurant and banquet services. This role focuses on enhancing guest experiences, maximizing revenue, and ensuring high standards of service and staff development.

Responsibilities

• Oversee day-to-day operations of the Food & Beverage division.
• Resolve guest concerns and ensure customer satisfaction.
• Schedule, coach, and counsel team members.
• Maintain department standards and support staff development.
• Conduct interviews and hiring processes for new team members.
• Manage payroll and financial aspects of the department.
• Maximize food & beverage revenue and control expenses.
• Drive high levels of customer service and satisfaction scores.
• Conduct department meetings and pre-shifts to maintain communication.

Requirements

• At least 3 years of experience in Food & Beverage management.
• Strong customer service skills.
• Refined verbal and written communication skills.
• Desire to satisfy the needs of others in a fast-paced environment.

Benefits

• Complimentary or discounted hotel room nights
• Unlimited colleague and friends & family discounted room rates
• Sick, bereavement, and jury duty pay
• Medical, dental, and vision insurance, discounted prescriptions after 30 days
• 401(k) with match after 1 year of service
• Paid holidays
• Tuition assistance
• Employee Assistance Program (EAP)
• Direct deposit
• Complimentary colleague meals
• Complimentary parking
• Discounted ski pass (reimbursement at the end of the season)
• Opportunities for growth and advancement