Director of Partners Customer Success Specialist

$232,400 - $345,800/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Director of Customer Success Specialists at Amazon Web Services (AWS) is a strategic leadership role focused on driving end-user adoption of AWS's business applications portfolio. This position involves working directly with high-value customers and partners to define the vision, strategy, and execution roadmap that enhances customer satisfaction and success. The role requires a customer-obsessed leader who can translate high-level strategies into actionable plans, ensuring that complex customer needs are met through innovative solutions and effective communication with stakeholders.

Responsibilities

• Drive end-user adoption of AWS business applications portfolio with customers and partners.
• Define the vision, strategy, and execution roadmap for customer success initiatives.
• Work directly with significant and strategic customers to understand their needs and challenges.
• Advocate for customer interests across the organization using industry expertise and business acumen.
• Identify and tackle complex, high-impact problems for customers, acquiring deep domain expertise as needed.
• Communicate complex ideas and recommendations effectively to executive and senior-level stakeholders.
• Foster constructive, customer-focused dialogue and provide transparent counsel to senior leaders.
• Shape long-term business and technology direction with a focus on customer satisfaction.
• Influence multiple organizations to close experience gaps and invent sustainable solutions for customers.
• Lead global education and enablement efforts for the customer success management community.

Requirements

• 10+ years of experience in Global Sales and Business Development leadership.
• Proven track record of consolidating and unifying dispersed teams into a customer-centric organization.
• Experience in SaaS-based customer success and adoption leadership.
• Strong business acumen and financial modeling skills.
• Ability to develop comprehensive business cases and pricing strategies.
• Expertise in leading large, complex, cross-functional initiatives.
• Ability to translate high-level strategy into execution.

Nice-to-haves

• Experience in cloud computing and AWS services.
• Strong analytical skills to leverage data for customer insights and performance forecasting.
• Outstanding interpersonal and leadership abilities.

Benefits

• Competitive salary ranging from $232,400 to $345,800 per year.
• Equity and sign-on payments as part of total compensation package.
• Full range of medical, financial, and other benefits.