Robert Half - San Ramon, CA
posted 2 months ago
The Director of Payment Operations at Robert Half is a pivotal role within a long-standing financial institution that boasts nearly $10 billion in assets. This position is designed for a seasoned professional who will oversee the Payment Operations department, ensuring compliance, efficiency, and successful audits. The Director will be responsible for developing and managing payment strategies across various channels, including ACH, wire transfers, and mobile deposits. This role requires a strategic mindset to enhance service quality and drive growth while managing member account processes, including deposits, payments, and legal adjustments. In addition to overseeing payment operations, the Director will plan and manage money movement strategies in collaboration with project management and technology teams. This includes overseeing system implementations, enhancements, and risk management. The Director will also lead product development from ideation to launch, focusing on improving operational efficiency and implementing new procedures to boost productivity and service delivery. Staying updated on regulations and industry trends is crucial, as is managing budgeting and vendor evaluations. The role also involves coaching team members, building partnerships, and handling escalated member issues. The successful candidate will work in a hybrid environment, enjoying the benefits of a comprehensive health care plan, an onsite fitness center, wellness activity rewards, and tuition reimbursement, among other perks.