Director of Payroll

Brabo - Plymouth, MA

Full-time - Senior

Onsite - Plymouth, MA

501-1,000 employees

About the position

The Director of Payroll at Brabo is responsible for leading and overseeing two payroll teams in Plymouth, MA. This role requires a payroll expert with strong leadership skills to drive process improvements and ensure compliance with payroll regulations. The Director will manage client cases, enhance team training, and maintain high standards of service excellence while fostering a collaborative environment.

Responsibilities

• Lead, manage, and mentor two payroll teams to ensure efficient and accurate payroll operations
• Oversee payroll processing, ensuring compliance with federal, state, and local tax regulations
• Handle and oversee the filing and amending of payroll taxes
• Develop and maintain standard operating procedures for payroll operations and ensure team adherence
• Facilitate and improve training programs to elevate the skills and knowledge of payroll team members
• Drive continuous process improvements to enhance service delivery and operational efficiency
• Ensure that client cases and inquiries are resolved accurately and within established timeframes
• Collaborate with internal departments to align payroll processes with company goals and client needs
• Keep abreast of changing payroll legislation and implement necessary changes in processes
• Ensure data integrity, compliance, and accuracy in payroll reports and filings
• Work cross-functionally with Benefits, Insurance & HR
• Provide strategic input on technology and system enhancements to improve payroll services
• Attend Weekly Leadership meetings
• Facilitate 1:1s with team members weekly
• Help company initiatives with the Payroll team by managing monthly KPIs
• Participate in leadership presentations to staff
• Perform other related duties as assigned to support the overall success and efficiency of the payroll department

Requirements

• CPP (Certified Payroll Professional) or CPA (Certified Public Accountant) designation is required
• Minimum of 7-10 years of experience in payroll management, with at least 5 years in a leadership role
• Expert knowledge of payroll taxes and regulations, including experience filing and amending taxes
• Proven ability to develop and oversee training programs
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills to lead teams and interact with clients
• High level of attention to detail and organizational skills
• Proficiency in payroll software and systems (experience with platforms such as ADP RUN & Workforce Now or Paylocity is a plus)
• Demonstrated ability to handle confidential information with discretion
• Experience working with CRM and Ticketing solutions like Salesforce

Nice-to-haves

• Experience in process improvement initiatives and project management
• Background in working within managed service providers, HR service firms, employee benefits, accounting, or other similar B2B organizations
• Familiarity with integrating payroll services within broader HRIS platforms or benefit administration portals

Benefits

• Comprehensive benefits package
• Continuous professional development opportunities
• Collaborative team environment